DK Consumer Commission directs BSNL to pay a consumer ₹30,000 for deficiency in service

Dakshina Kannada District Consumer Commission on Saturday, April 18, directed BSNL to pay one of its consumers ₹30,000, including ₹25,000 as compensation for deficiency in service and causing mental agony, and ₹5,000 towards litigation costs, noting that the service was deficient in restoring a disrupted BSNL fibre network in the Kamila area of Guthigar village, Sullia Taluk in 2024.

The in-charge president of the Commission, Somashekarappa K. Handigol, and the lady member, H.G. Sharadamma, asked the BSNL office, Mangaluru, represented by its general manager, and the BSNL Customer Centre, Sullia, represented by its deputy executive engineer, to pay the amount within 45 days from the date of the order, failing which, the amount will carry a penal interest of 6% per annum from the date of default till its realisation in 2024.