Report moots more adalats, district-level complaint redressal cells for differently abled

The State government’s Personnel and Administrative Reforms department, in a new report, has recommended that the State Commissioner for Persons with Disabilities conduct adalats in more places for the betterment of the differently abled.

The department’s Work Study Report 2025 has also recommended that complaint redressal cells be formed at the district level to receive complaints of the differently abled and address those. Complaints on which no decision has been taken should be taken up at adalats conducted by the commissioner, and disposed of.

It moots that the commissionerate give more attention to conducting meetings and seminars in more places for effective resolution of the grievances of the differently abled.

Mobile app

The report recommends the development of a mobile app to take the commissionerate’s services to the beneficiaries more effectively.

It calls for steps to include sign language in the Eighth Schedule of the Constitution as per Section 80(b) of the Rights of Persons with Disabilities Act, 2016.

It notes that more training programmes should be conducted for commissionerate staff to enable them to intervene more effectively in the problems of the differently abled. The training should be given on necessary topics including the Right to Information Act.

The report also calls for conducting the audit at the commissionerate regularly at the end of every financial year. The e-office mechanism should be implemented urgently to improve the functioning of the commissionerate, and biometric punching should be implemented for employees as part of SPARK-linked attendance management system.

The report underscores the need to record applications, petitions, and other mail to the commissionerate in the personnel register, maintain it properly, and examine it at regular intervals. Directions should be issued to dispose of pending files urgently, it says.