U.S. insurer The Hartford chooses Hyderabad for global technology centre

U.S. insurance company The Hartford has launched its global technology centre in Hyderabad.

A 1.60-lakh sq.ft. facility in the Financial District, the centre marks the company’s entry into India. Over the next few years, the facility is expected to have a headcount of nearly 1,200 as the insurer looks to expand advanced digital, engineering and AI-led capabilities for the organisation globally.

The facility, inaugurated on Monday by IT and Industries Minister D.Sridhar Babu, will support the company’s enterprise-wide technology transformation journey, with a strong focus on AI, digital innovation and engineering excellence. It is designed for rapid prototyping, agile development and seamless cross–time-zone collaboration with the company’s technology hubs in Hartford, Charlotte, Chicago, and Columbus, as per a release shared by the Minister’s office.

Hartford’s decision to begin its India journey in Hyderabad follows a familiar pattern, the Minister said, citing how Microsoft and Google used Hyderabad as a spring board for their India foray.

While Microsoft established Hyderabad for its first major development centre outside the U.S., Google chose the city for its largest campus outside Mountain View headquarters. In recent years, global leaders like McDonald’s, Vanguard, Dai-ichi Life and Marriott International have also made Hyderabad their landing point in India, building GCCs that drive advanced digital engineering, AI-led operations and global capability building. In Hyderabad. “We measure our success by the impact we help global institutions create and welcome The Hartford as a partner in building the next chapter of digital innovation,” Mr.Sridhar Babu said.

Telangana government is working to position Hyderabad as a global value creation hub across sectors beyond information technology — including banking and financial services, life sciences, healthcare, aerospace, manufacturing, fintech, deep tech and retail. Hyderabad is home to more than 400 global capability centres, and the government is implementing strategic initiatives to enable GCCs to evolve from back-end operations into global value centres.

Mr. Sridhar Babu said ease-of-doing-business reforms, policy stability and advanced digital infrastructure continue to attract global companies to Telangana.

The Minister toured the facility and interacted with The Hartford’s leadership team, including president Morris Tooker and chief marketing and communications officer Claire Burns. ”The centre will be a magnet for talent in India… [it will] not only create new digital and AI capabilities but also shape the future of insurance technology,” chief information officer Shekar Pannala said.