Passengers urged to switch to RailOne as UTS app will be phased out

Southern Railway has said that the UTS mobile app will be discontinued with effect from March 1, as part of a feature upgrade undertaken by the Centre for Railway Information Systems (CRIS). Passengers have been advised to switch to the RailOne app for ticketing and related services to avoid inconvenience.

According to a press release, the RailOne app, developed by CRIS, has been introduced as the primary platform for ticketing and passenger services. The app offers a modern, user-friendly interface and is designed to ensure a smooth transition for existing UTS users.

As part of the phased decommissioning, several facilities on the UTS app – including season ticket booking and renewal, new user registration, platform ticket booking and R-Wallet top-up – have already been disabled, it said.

Although the app may continue to appear on the App Store, passengers will not be able to book platforms tickets or recharge the R-Wallet even after updating or downloading the latest version, it said.